With Copper Wagon, my commitment to excellence is reflected not only in the quality of my work but also in the satisfaction of my customers. While I am proud to report that a request for a return or refund has never occurred, I understand the importance of providing my customers with peace of mind through a clear and supportive return policy.
Satisfaction Guarantee:
If, for any reason, you are not completely satisfied with your purchase from Copper Wagon, I invite you to contact me for a return or refund. Please reach out to me at [email protected] within 30 days of receiving your item to initiate the process.
How to Request a Return or Refund:
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Contact Me: Directly email Tim at [email protected] to express your dissatisfaction and request a return or refund. Please include your order number and a brief explanation of your reason for the return to help me improve my service.
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Prepaid Return Packaging: Upon receiving your request, I will provide you with a prepaid bubble mailer. This ensures a hassle-free return process at no additional cost to you.
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Return the Item: Please return the item in its original condition, including all accessories and extras (such as stickers, coasters, buttons, extra paracord, etc.) that were included in your purchase. The completeness of the returned package is crucial for the processing of your refund.
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Refund Processing: Once I receive the returned item and confirm that it meets the return criteria, I will promptly process your refund. The refunded amount will be credited to your original method of payment within a certain number of days, depending on your card issuer's policies.
My Commitment:
With Copper Wagon, I am dedicated to ensuring that every customer is delighted with their purchase. My return and refund policy is designed to be straightforward and customer-friendly, providing you with confidence in every transaction.
I value your feedback and use it to continuously improve my items and drops. Should you have any questions or need further assistance, I'm here to help.
Thank you for choosing Copper Wagon.